FAQs

See what people ask us!

  • We are based in North Canterbury, but are pleased to service the entire South Island. If you have an epic location – just let us know.

  • When requesting a quote, please include your wishlist items, quantities, date required and event location. Quotes are valid for seven days.

  • Unfortunately we do not offer collections. This is to ensure our inventory stays in its best condition. We try our very best to keep delivery prices affordable, and depends on your location and selected items. When providing your delivery quote we consider loading time, staff to travel to your location, set up time, vehicle running costs, return travel to our warehouse & then returning for pickup. We do not profit from delivery charges.

  • The standard hire period is three days. Normally we would deliver the day prior to your event, and collect the following day, although we like to be a little flexible. If you need longer, please ask for our extended rates.

  • Yes. Minimum spend of $500 applies to all of our collection.

  • If we love your idea, YES! Let us know what you have in mind.

  • A 30% deposit is required to secure your booking. This is non-refundable. Refer to out Terms and Conditions for additional information.

  • Any item that is returned broken/damaged, unreturned or soiled (beyond repair) will require replacement payment/s as determined by Loula Hire within seven days. If an item is returned broken – but repairable – a fee will be charged to repair. If items are returned soiled/dirty this will incur a cleaning fee. Please refer to our Terms and Conditions for additional information.

  • All deposits are non-refundable. If cancellation is 60 days or less to the event date – full payment is required. See our Terms and Conditions for additional information.

  • No. Our marquee must be installed by our fully trained staff members to ensure all health and safety requirements are completed. Sit back and relax watching the magic happen.

  • Expect our team to be onsite majority of the day for a 10x20m marquee with furniture. On some occasions this may require two days to complete pending on which items you have selected. We can advise on site details once we have all the booking details.

  • Great question. This is totally dependant on your style, vision and budget. All super important details. Are you thinking cocktail or traditional seated reception ? Dancefloor inside or outside ? Bar area ? Mingle space ? Once we have all of this information we can advise and provide some different floor plans so together we get it just right!